Returns & Refunds Policy
At Almi Dream, we are committed to providing high-quality products designed to bring comfort, convenience, and satisfaction to our customers. We believe in the quality and effectiveness of our products and recommend using them for at least 14 days before considering a return.
If you are not satisfied with your purchase after 14 days and within our 60-day money-back guarantee, please contact us at: support@almidream.com.
Cancellation Policy
Any changes or cancellations must be requested within 24 hours of placing your order.
After this period, your order may already have entered the processing or fulfillment stage, and we may no longer be able to modify or cancel it.
If your cancellation request is accepted, your refund will be processed within 7 business days.
60-Day Money-Back Guarantee
We want you to have enough time to experience your Almi Dream product, which is why we recommend using it for at least 14 days.If you are still not satisfied, you may request a return after the first 14 days and within 60 days of your purchase.
Please note that original shipping fees, if applicable, are non-refundable.
To initiate a return, contact our customer support team through our Contact Us page or email us directly at: support@almidream.com
Please include your order number and the name and email address used when placing the order so we can assist you more quickly.
Damaged Items
We carefully package every order to help prevent damage during transportation.
An item is considered damaged if the product itself arrives defective, broken, or physically damaged. Damage to the external packaging, such as a dented or crushed shipping box, is not considered product damage if the item inside remains in good condition.
If your item arrives damaged, please contact us within 72 hours of delivery at support@almidream.com and include clear photos showing the damage.
After reviewing your request, we will determine whether you are eligible for a replacement at no additional cost.
We do not provide refunds, replacements, or returns for products damaged due to misuse, improper handling, normal wear and tear, or damage occurring after delivery.
Shipping & Delivery
We do our best to ensure that all orders are processed and delivered as quickly as possible.
However, Almi Dream cannot be held responsible for shipping delays caused by circumstances outside our control, including courier delays, customs processing, weather conditions, or other transportation-related issues.
If you experience a delivery issue, please contact us at support@almidream.com so we can assist you where possible.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error, please contact us within 24 hours of placing your order at support@almidream.com.
If the order has already been processed or shipped before we receive your request, we may not be able to change the address, provide a replacement, or issue a refund.
Policy Updates
Almi Dream reserves the right to update or modify this Return & Refund Policy at any time.
Customers are responsible for reviewing the most recent version of this policy before making a purchase.
By purchasing products from Almi Dream, you acknowledge and agree to the terms outlined in this Return & Refund Policy.
For any questions, please contact us at: